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Manage reservations

Booking requests flow into the Reservations tab with a clear status path — pending to confirmed to seated to completed.

Updated July 4, 2026

If your website has the reservation form section, booking requests land in the Reservations tab with everything you need to plan the seating: party size, requested time, seating preference, special requests, and allergies.

The status path

Every reservation walks a clear path: Pending → Confirmed → Seated → Completed. Along the way you can reschedule, cancel, or mark a no-show — and the system only offers transitions that make sense from the current status, so a completed reservation can't accidentally reopen.

  • Confirm pending requests quickly — an unconfirmed reservation is a customer wondering if you saw it.
  • The allergies field is on the card for a reason — get it to the kitchen with the seating plan.
  • No-shows are recorded as their own outcome, so your history distinguishes flakes from cancellations.
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Frequently asked questions

Questions about reservations

Practical answers about reservations in KitchenRush.

Where do website reservation requests appear?

If your website has the reservation form section, booking requests land in the Reservations tab with everything you need to plan the seating: party size, requested time, seating preference, special requests, and allergies.

Can I reschedule, cancel, or record a no-show?

Every reservation walks a clear path: Pending → Confirmed → Seated → Completed. Along the way you can reschedule, cancel, or mark a no-show — and the system only offers transitions that make sense from the current status, so a completed reservation can't accidentally reopen.

No-shows are recorded as their own outcome, so your history distinguishes flakes from cancellations.