Terms of Service

1. Acceptance of Terms

By accessing or using the Platform, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent, and agree to comply with all applicable laws and regulations. If you do not agree to these Terms, you may not use the Platform.

2. Platform Description

The Alis Restaurants Platform is a multi-tenant restaurant management system that provides restaurant owners and operators with tools for: guided onboarding and restaurant setup; menu and catalog management; order processing and fulfillment tracking; customer communication and marketing (including email via connected Gmail accounts); website generation and hosting; third-party integrations (Square, Toast, Stripe, Google Business Profile, DoorDash, Uber Eats, Grubhub, and others); lead management and CRM; analytics and reporting; and payment processing through connected payment providers.

3. Account Registration and Security

You must create an account to use the Platform. You are responsible for: providing accurate and complete registration information; maintaining the confidentiality of your account credentials; all activities that occur under your account; promptly notifying us of any unauthorized access or use. You may authorize team members to access your workspace, and you remain responsible for their actions within the Platform. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Workspace and Data Isolation

Each restaurant operates within an isolated workspace. Your business data, customer records, and configuration settings are separated from other restaurants on the Platform. We implement strict tenant isolation to ensure no cross-workspace data access. You own the content and data you create within your workspace, subject to the license granted below.

5. Third-Party Integrations

The Platform supports integrations with third-party services including but not limited to point-of-sale systems, payment processors, delivery platforms, social media accounts, and email services (such as Gmail via Google OAuth). When you connect a third-party service, you authorize the Platform to access and use data from that service as described in our Privacy Policy. Third-party services are governed by their own terms and conditions, and we are not responsible for their availability, performance, or data handling practices. You may disconnect integrations at any time through your workspace settings.

6. Fees and Payment

Subscription fees, plan features, and billing terms are defined by the plan you select during signup. Fees are billed in advance on a recurring basis (monthly or annually) unless otherwise specified. All fees are non-refundable except as required by applicable law. We reserve the right to change pricing with 30 days advance notice. Non-payment may result in restricted access to features or account suspension. You are responsible for any applicable taxes associated with your use of the Platform.

7. Acceptable Use

You agree not to: use the Platform for any unlawful purpose; send spam, unsolicited messages, or communications that violate applicable anti-spam laws; impersonate another person or entity; interfere with the Platform's operation or security; attempt to gain unauthorized access to other workspaces or systems; use the Platform to process payments for illegal goods or services; or reverse engineer, decompile, or disassemble any part of the Platform. We reserve the right to suspend or terminate accounts that violate this section.

8. Intellectual Property

The Platform, including its design, features, code, documentation, and branding, is owned by Ali's Industries and protected by intellectual property laws. You retain ownership of the content you upload to the Platform (menus, images, business information). By uploading content, you grant us a non-exclusive, worldwide license to use, display, and process that content solely for the purpose of providing the Platform services. You may not copy, modify, distribute, or create derivative works based on the Platform without our written consent.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of scheduled maintenance. We are not liable for any loss or damage resulting from service interruptions.

10. Limitation of Liability

To the maximum extent permitted by law, Ali's Industries shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Platform. Our total liability for any claim arising under these Terms shall not exceed the total fees paid by you in the twelve months preceding the claim.

11. Termination

You may cancel your account at any time by contacting support. We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in conduct that harms other users or the Platform. Upon termination, your right to access the Platform ceases. We will retain your data for a reasonable period to allow for data export, after which it will be deleted in accordance with our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in Harris County, Texas.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Platform or sending an email to your registered address at least 30 days before the changes take effect. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

14. SMS & Messaging Program Terms

This section governs the KitchenRush Messaging Program operated by Ali's Industries LLC. By opting in to receive text messages from us or from a restaurant operating on our platform, you agree to the terms in this section in addition to the rest of these Terms.

14.1 Program Name

KitchenRush Messaging Program (operated by Ali's Industries LLC).

14.2 Program Description

When you opt in to the KitchenRush Messaging Program, you may receive text messages from us and from restaurants operating on our platform, including but not limited to: order confirmations and status updates; delivery and pickup notifications; reservation and catering confirmations; review and feedback requests; loyalty program updates and rewards notifications; promotional offers, seasonal menu announcements, and marketing messages; appointment and event reminders; account-related communications such as sign-in codes and security alerts; and customer service replies to inquiries you have initiated.

14.3 How to Opt In

You opt in to receive text messages by: (a) entering your mobile phone number and checking a clearly labeled consent checkbox on one of our web forms (for example on kitchenrush.app, the Pulse Check onboarding flow, a restaurant's online-order checkout, a catering request form, or a loyalty sign-up); (b) texting a keyword such as JOIN, START, or YES to a phone number we publish; or (c) placing an order or reservation where you are informed that transactional SMS is part of the service and you agree to proceed. Consent is not a condition of any purchase.

14.4 Message Frequency

Message frequency varies based on your activity and the restaurants you interact with. Transactional messages (order status, reservation confirmations, sign-in codes) are sent as-needed. Marketing and promotional messages are generally limited to no more than 8 messages per month per restaurant you have opted in with.

14.5 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for the cost of sending and receiving text messages. We do not charge you a separate fee for text messages you receive under this program, but your carrier may.

14.6 How to Opt Out

You can opt out of the KitchenRush Messaging Program at any time by texting STOP to any message you receive from us. You may also text UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE, or STOPALL. After you send one of these keywords, we will send you a single confirmation message and you will not receive any further messages. If you want to resume receiving messages, you must opt in again. Opting out of one restaurant's messages does not automatically opt you out of another restaurant's messages; reply STOP to each.

14.7 How to Get Help

Text HELP or INFO to any message you receive from us and we will reply with support information. You can also contact us at any time at [email protected].

14.8 Supported Carriers and Non-Liability

The KitchenRush Messaging Program is available on major U.S. mobile carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages. Your carrier may or may not charge you for each message sent or received under this program; see Section 14.5.

14.9 Eligibility

You must be at least 13 years old (and if under 18, have the consent of a parent or legal guardian) to opt in to the KitchenRush Messaging Program, and you must be the authorized user of the mobile phone number you provide. By opting in, you represent and warrant that you meet these requirements.

14.10 Privacy and Data Sharing

We collect and use your mobile phone number and messaging history solely to operate the KitchenRush Messaging Program on behalf of you and the restaurants you interact with. We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their own marketing purposes. For full details on how we handle your data, see our Privacy Policy.

15. Contact Us

For questions about these Terms, contact us at: [email protected]

Ali's Industries — Houston, TX