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Getting Started
From creating your account to taking your first order — everything you need to get your restaurant live on KitchenRush.
Orders & Fulfillment
Run your order queue — statuses, editing orders, cancellations, refunds, cash-later orders, scheduled orders, and customer notifications.
Menu & Catalog
Everything in the Catalog section — collections, product details, sizes, modifier rules, dietary tags, coupons, and loyalty rewards.
Your Website
Master the Site Builder — sections, design controls, preview and publish, page SEO, the careers page, and the legal pages handled for you.
Payments & Payouts
How money moves on KitchenRush — card payments into your own Stripe account, balances, payout schedules, instant payouts, refunds, and the platform fee.
Billing & Plans
Your KitchenRush subscription — what each plan includes, how the trial works, upgrading, invoices, failed payments, and cancelling.
Delivery & Pickup
Configure how orders reach customers — delivery zones and fees, cash rules and caps, sales tax, prep delays, and lead times for big orders.
Kitchen Display
Run your kitchen on live tickets — tablet setup, stations and routing, staff PINs and the time clock, and the web KDS fallback.
Team & Labor
Give your people the right access and run the schedule — invites and permissions, staff PINs, shifts, timesheets, and the time clock.
Displays & Boards
Put screens to work for customers — a live menu board, an order status board, and a social wall on a TV, with theme controls.
CRM & Customers
One place for every customer conversation — inbox, reservations, catering, job applications, Google reviews, and (on Growth) your segmented customer base.
Insights & Inventory
From today's numbers to true food cost — the Dashboard, the Analytics suite, inventory tracking with suppliers and purchasing, and your P&L.
Multiple Locations
Grow past one address — add locations under your brand, understand what's shared versus independent, and run them all from one login.
Marketing & Growth
Reach customers and bring them back — manual social posts, email and SMS broadcasts, the Growth Automation calendar, SEO pages, and your branded mobile app.
Integrations
Connect the services around your restaurant — Google for email and your business profile, Stripe, your social accounts, Square POS, QuickBooks, and Uber Direct.
Account & Security
Your login and your data — changing and resetting passwords, and how account deletion works.
Start your free 30-day trial
Create your KitchenRush account in a few minutes — no credit card required. Your workspace, dashboard, and restaurant website are set up automatically.
Sign in to your dashboard
How to sign in to the KitchenRush admin dashboard — with your email and password, a phone code, or Google or Apple sign-in.
Take a tour of your dashboard
A quick map of every section in the KitchenRush admin sidebar — what each one does and where to start.
Set up your menu
Build your menu in the Catalog section — categories, items, prices, photos, and modifiers — and control exactly what customers can order.
Launch your restaurant website
Your website is live on a kitchenrush.app address from day one. Customize it in Site Builder and publish when it looks right.
Connect your own domain
Point your own domain (like yourrestaurant.com) at your KitchenRush website with a DNS record or two. SSL is handled for you.
Connect Stripe and get paid
Card payments on KitchenRush run through your own Stripe account. Connect it once, then control how often money lands in your bank.
Understand pricing, fees, and billing
What KitchenRush costs: your monthly plan, the 5% platform fee on card orders, and where to manage billing.
Take your first order
How online ordering works end-to-end: what customers see, how they pay, and where the order shows up on your side.
Set your hours and delivery zone
Control when customers can order and where you deliver — weekly hours, prep times, ZIP-code delivery zones, and delivery fees.
Add your team
Invite staff to the dashboard with exactly the access they need, and set kitchen PINs for the tablet.
Set up your kitchen display
Sign a tablet in, route items to the right stations, and give the kitchen a live ticket board.
Get help when you're stuck
How to reach KitchenRush support, and what to include so we can fix things fast.
Work the orders queue
How orders move through the queue — the eight statuses, the Next stage button, and the Active/Closed filters.
Edit an order after it's placed
Change items, quantities, or the delivery address on a live order — and what happens to the money when the total changes.
Cancel an order
How cancelling works — and why the refund is a separate, deliberate step.
Issue a refund
Full or partial refunds from the order's action menu — who can do it, where the money goes, and the cash exception.
Handle cash-later orders
Orders placed online but paid in cash at handoff — the Pending badge, collecting at the register, and the caps that protect you.
What customers hear from you, and when
The automatic order emails, the review request that follows completed orders, and the manual sends in the order actions menu.
Scheduled orders
Orders placed for later — how they show up in the queue and how your lead-time settings shape what customers can pick.
Split payments on an order
One order, up to three tenders — how split payments show up on the order and what the ledger tracks.
Organize your menu with collections
Collections are your menu's categories — create them, order them, run seasonal ones, and control the product order inside each.
Product details that sell
Photos, badges, descriptions, and the featured flag — the merchandising controls on every product.
Sizes and variants
Sell the same dish in small, large, or family-tray sizes — each with its own price and serving range.
Modifier rules: required, limited, or any
The three selection rules behind every modifier group, plus defaults, pricing deltas, and per-option stock.
Amount and side options (light, extra, left, right)
Attach reusable Amount and Placement child presets to the exact choices customers may customize.
Dietary tags, allergens, and spice levels
Answer the questions customers ask before they order — vegan, gluten-free, allergens, halal, and how hot is hot.
Coupons and promo codes
Percentage, fixed-amount, or free-delivery discount codes — with minimum-order, usage-cap, and expiry guardrails.
Loyalty points and rewards
Customers earn points on every order and redeem the rewards you define — earn rate, tiers, and reward types explained.
Recipes: connect your menu to inventory
Link each size and modifier option to the ingredients it uses, and your menu starts tracking stock and food cost.
Edit your site's sections
Your pages are stacks of sections — add them, reorder them, hide them, and edit their content with instant autosave.
Design and typography controls
Use Design for brand colors and visual style, and Settings for the four global typography roles.
Preview and publish
Drafts, a private preview link, and the one Publish action that takes your page content live together.
Pages and per-page SEO
The six system pages every site gets, custom pages you can add, and the SEO fields on each.
The careers page and job postings
Hire from your own website — post open roles and collect applications through the built-in careers page.
Legal pages, handled for you
Privacy policy, terms of service, and an accessibility statement come with every site — filled in from your business details.
How money flows on KitchenRush
Card payments settle into your own Stripe account — not ours. Here's the path a dollar takes from a customer's card to your bank.
Connect or update your Stripe account
Set up payments the first time, or come back later to update your business details or bank account.
Understand your balance
Available, pending, and instantly available — what each number in Payments & Payouts means and when money moves between them.
Choose a payout schedule
Daily, weekly, monthly, or manual — pick how often your Stripe balance sweeps to your bank.
Instant payouts
Move money to your bank in minutes instead of days — the fee, the minimums, and the daily limit.
Match payouts to your bank statement
Each scheduled bank deposit can be expanded into the exact orders, charges, refunds, and fees inside it.
How refunds affect your balance
The customer gets every cent back to their original card. What happens to your side — and the one nuance for in-person keyed-card sales.
When the platform fee applies (and when it doesn't)
The 5% fee applies to card payments, is calculated on the food subtotal only, and is charged once per order — never on cash.
Choose the right plan
Starter, Growth, and Pro compared — prices, what each unlocks, and the monthly usage allotments included.
How your 30-day trial works
Full access, no card, 30 days — and exactly what happens when the clock runs out.
Upgrade or change your plan
Move between Starter, Growth, and Pro, or switch to annual billing — all from the Billing section.
Manage your payment method and invoices
Where to find your invoices, update the card on file, and check your next billing date.
What happens if a subscription payment fails
A failed renewal doesn't take your website down immediately — here's the grace behavior and how to fix it.
Cancel your subscription (or come back)
Cancelling is self-serve and takes effect at the end of your paid period — and resubscribing later picks up right where you left off.
Enable delivery and build your zones
Turn on delivery (Growth plan), define ZIP-code zones each with its own fee, and set a delivery minimum.
Cash rules and caps
Accept cash at pickup, on delivery, both, or neither — with a per-order cap that forces big orders to prepay by card.
Sales tax at checkout
One rate, applied automatically — what the tax rate covers and what it deliberately doesn't.
Prep delay and lead times
The three timing dials that keep promised times honest — per-order prep delay, same-day lead hours, and large-order lead hours.
How address checking works
What happens between a customer typing an address and your kitchen getting a delivery order — verification, zone matching, and multi-location routing.
Set up the kitchen tablet
One manager sign-in puts the whole kitchen toolkit on the tablet — tickets, expo, the register, and the time clock.
Stations and routing
Split tickets across grill, fryer, and expo — assign items or categories to stations, add routing rules, and let the default station catch the rest.
Staff PINs and the time clock
Staff run the tablet with personal PINs — including clocking in and out — and you can require an active clock-in before working the kitchen display.
The web KDS (no tablet required)
Any browser can be a kitchen display — the /kds routes give you the ticket board, station view, and expo view behind your admin login.
Manage your team's dashboard access
Invites, per-section permissions, resending credentials, and safely removing people — the full Team tab reference.
Schedule shifts
Build the week on the shift grid, watch the cost KPIs, and publish when it's ready.
Timesheets and the time clock
Staff punch in with a PIN on the kitchen tablet; the hours land in Labor's Timesheets tab.
Set up a digital menu board
Point any screen at your live menu — real prices from your catalog, badges, dietary tags, and a scan-to-order QR code.
The order status board
A pickup-area screen that shows customers exactly where their order is — first names only, never contact details.
Pair a TV for the social wall
The KitchenRush TV app shows a 6-digit code; you enter it in Display Management and the screen becomes a live wall of your reviews.
Themes, dayparts, and the ticker
Make the menu board yours by editing its colors in the Theme tab — and what the Dayparts and Ticker tabs do today.
Your inbox: every channel in one thread list
Emails, Instagram DMs, Facebook messages, and contact-form submissions land in one inbox — and you reply from right there.
Manage reservations
Booking requests flow into the Reservations tab with a clear status path — pending to confirmed to seated to completed.
Run catering orders through the pipeline
Catering is its own pipeline — inquiry to quote to confirmed to fulfilled — with real line items and a locked total once confirmed.
Review job applications
Applications from your careers page land with resume and cover letter, an AI read to help you triage where one's available, and — when you hire someone — an employee record created automatically.
Reply to Google reviews from the dashboard
Your Google reviews in the Reviews tab — with an AI-drafted reply you edit and send without leaving the CRM.
Customer profiles and segments
The Loyalty & Customers board (Growth) — every customer's order history and spend, segmented into VIPs, at-risk, and loyalty members.
Text your customers from your own number
Set up a texting line for your restaurant so you can send and receive SMS with customers from their profile (SMS sending requires the texting feature to be enabled for your account).
Read your dashboard
The first screen of every day — today's revenue against yesterday, the live order queue, and the 14-day revenue trend.
The Analytics suite: a tour
Ten tabs from Overview to Reports — forecasts, food cost trends, customer cohorts, weather demand, and anomaly alerts, mapped in one pass.
Menu intelligence: stars, puzzles, plowhorses, dogs
Every item plotted by popularity and real profitability — and what to do about each quadrant.
Track your inventory
Ingredients with real units and costs, automatic stock deduction as orders flow, and a low-stock list to check before the Saturday rush finds out for you.
Suppliers and purchasing
Vendors, procurement sheets, purchase orders, and receiving with discrepancy checks — plus an optional auto-procurement automation that drafts (never orders).
Counting and waste
Physical counts keep the system honest, and waste gets recorded as waste — not mystery shrinkage.
Understand your P&L
A daily profit-and-loss statement built from your real data — revenue, recipe-based COGS, labor, your configured costs, and the KPIs that matter.
P&L reports, on demand or on a schedule
Generate a weekly or monthly P&L PDF when you need one, and save a delivery schedule (automatic emailed delivery is on the roadmap).
Add a second location
The Add location flow spins up a fully independent restaurant under your brand — with its menu copied over if you want the head start.
What's shared vs. independent across locations
What's independent per location and what's copied across at setup — plus where customer and loyalty sharing actually stands today.
Switch between locations and run the day
One login, every location — the sidebar switcher, per-location dashboards, and the habits that keep a two-store week sane.
Post to social manually
The Manual Publish tab posts your specials to TikTok, Instagram, Facebook, and Google Business — on every plan.
Send email and SMS broadcasts
The Notifications tab sends one-shot campaigns to your opted-in customers — with test sends, quotas, and guardrails built in.
Growth Automation: your content calendar, drafted for you
On the Growth plan, choose dates and posting days for social post plans, then review each post and its media before approval.
Growth tools: SEO pages and review requests
The Growth section generates neighborhood SEO pages for local search and manages your review-request pipeline.
Your branded mobile app
The Growth plan builds your own branded customer app — connect your developer accounts, and KitchenRush builds it and prepares it for the App Store and Google Play.
The Integrations directory
A map of the Integrations section — what's required, what's social, and what's operational.
Connect Google: your email sender and business profile
One Google connection does double duty — order emails send from your address, and your Business Profile syncs info, photos, and reviews.
Connect Square POS and QuickBooks
Keep your existing register and your accountant happy — Square as a POS connector, QuickBooks for the books.
Passwords and sign-in
Change your password from Settings, reset it from the sign-in screen, and know your sign-in options.
Delete your account and data
How deletion requests work — what's removed, the 30-day processing window, and the backup retention period.
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A clear route to the guide or person you need.
What can I find in the KitchenRush help center?
The help center covers setup, menus, orders, payments, your website, kitchen workflows, marketing, team access, and account support. Choose a topic or search for the task you want to complete.
Where should a new restaurant start?
The Getting Started collection covers creating your account, setting up your menu and website, connecting payments, and preparing for your first order.
How do I get help with a problem the guides do not cover?
Email support@kitchenrush.app with the task you are working on and what happened. A clear description helps the team understand the next useful step.