KitchenRush
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Payments & Payouts
A little help. Right here.

When the platform fee applies (and when it doesn't)

The 5% fee applies to card payments, is calculated on the food subtotal only, and is charged once per order — never on cash.

Updated July 4, 2026

One rule, applied consistently: 5% of the food subtotal, on card payments, once per order. Everything else follows from that.

The fee applies to

  • Card payments at online checkout (including Apple Pay and Google Pay).
  • Keyed-in card payments at the register.
  • The card portion of a split payment — charged once on the order's food subtotal, not once per card.

The fee never applies to

  • Tax, tips, and delivery fees — they're excluded from the calculation entirely.
  • Cash orders — no card processing means no fee.

Worked example: $60.00 of food + $4.95 tax + $9.00 tip + $5.00 delivery fee, paid by card → fee is 5% × $60.00 = $3.00. The same order paid in cash at pickup → $0.

Note: The fee is deducted inside the card charge itself — what lands in your balance is already net. You'll see it itemized in the payout drill-down, never as a separate bill.
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Frequently asked questions

Questions about the platform fee

Practical answers about the platform fee in KitchenRush.

How do I check which charges apply to an order?

Review the order’s payment record and the fee terms in your current restaurant agreement. Confirm the calculation basis, payment method, and any separate processing or delivery charges when reconciling the order.

Is the platform fee added as a separate bill?

The fee is deducted inside the card charge itself — what lands in your balance is already net. You'll see it itemized in the payout drill-down, never as a separate bill.

Does the fee apply to an order paid entirely in cash?

Cash orders — no card processing means no fee.