KitchenRush
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Issue a refund

Full or partial refunds from the order's action menu — who can do it, where the money goes, and the cash exception.

Updated July 4, 2026

Refunds live in the order's Order actions menu on the Manage tab — the Issue refund action. It's available on paid Stripe orders and only to workspace owners and admins: team members can work the queue, but they can't move money. Refund stays visible and disabled when permission or payment eligibility is missing, with a reason. Square refunds are not supported. Cash orders are refunded from the drawer at the register, not through this action.

  1. Open the order in Manage and choose Issue refund.
  2. Refund everything, or enter a partial amount (a comped item, a missing side).
  3. Card refunds go back to the customer's original card. A full refund marks the order refunded, and — for an order that isn't already completed — also moves it to Cancelled (a refunded order you've already completed stays completed in your history, just marked refunded).
  • Cash orders — there's no card to refund; hand the cash back from the drawer. See How refunds affect your balance for the money mechanics.
  • Safety — refunds are idempotent (a double-click can't refund twice) and every refund is written to an audit log with who did it and how much.
How refunds affect your balanceCancel an order
Frequently asked questions

Questions about issuing refunds

Practical answers about issuing refunds in KitchenRush.

Who can issue a card refund, and where is the action?

Refunds live in the order's Order actions menu on the Manage tab — the Issue refund action. It's available on paid Stripe-processed orders and only to workspace owners and admins: team members can work the queue, but they can't move money. Square refunds are managed in the Square Dashboard. Cash orders are refunded from the drawer at the register, not through this action.

Can I refund part of an order?

Open the order in Manage and choose Issue refund.

Refund everything, or enter a partial amount (a comped item, a missing side).

Card refunds go back to the customer's original card. A full refund marks the order refunded, and — for an order that isn't already completed — also moves it to Cancelled (a refunded order you've already completed stays completed in your history, just marked refunded).