Orders & Fulfillment
Run your order queue — statuses, editing orders, cancellations, refunds, cash-later orders, scheduled orders, and customer notifications.
A little guidance. A clearer next step.
Work the orders queue
How orders move through the queue — the eight statuses, the Next stage button, and the Active/Closed filters.
Edit an order after it's placed
Change items, quantities, or the delivery address on a live order — and what happens to the money when the total changes.
Cancel an order
How cancelling works — and why the refund is a separate, deliberate step.
Issue a refund
Full or partial refunds from the order's action menu — who can do it, where the money goes, and the cash exception.
Handle cash-later orders
Orders placed online but paid in cash at handoff — the Pending badge, collecting at the register, and the caps that protect you.
What customers hear from you, and when
The automatic order emails, the review request that follows completed orders, and the manual sends in the order actions menu.
Scheduled orders
Orders placed for later — how they show up in the queue and how your lead-time settings shape what customers can pick.
Split payments on an order
One order, up to three tenders — how split payments show up on the order and what the ledger tracks.
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Orders & Fulfillment questions
Find the guide for the task in front of you.
What do the orders & fulfillment guides cover?
Run your order queue — statuses, editing orders, cancellations, refunds, cash-later orders, scheduled orders, and customer notifications.
What does the “Work the orders queue” guide explain?
How orders move through the queue — the eight statuses, the Next stage button, and the Active/Closed filters.
What does the “Edit an order after it's placed” guide explain?
Change items, quantities, or the delivery address on a live order — and what happens to the money when the total changes.