Orders & Fulfillment
Run your order queue — statuses, editing orders, cancellations, refunds, cash-later orders, scheduled orders, and customer notifications.
8 articles
Work the orders queueHow orders move through the queue — the eight statuses, the Next stage button, and the Active/Closed filters.Edit an order after it's placedChange items, quantities, or the delivery address on a live order — and what happens to the money when the total changes.Cancel an orderHow cancelling works — and why the refund is a separate, deliberate step.Issue a refundFull or partial refunds from the order's action menu — who can do it, where the money goes, and the cash exception.Handle cash-later ordersOrders placed online but paid in cash at handoff — the Pending badge, collecting at the register, and the caps that protect you.What customers hear from you, and whenThe automatic order emails, the review request that follows completed orders, and the manual sends in the order actions menu.Scheduled ordersOrders placed for later — how they show up in the queue and how your lead-time settings shape what customers can pick.Split payments on an orderOne order, up to three tenders — how split payments show up on the order and what the ledger tracks.