KitchenRush
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Orders & Fulfillment
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Edit an order after it's placed

Change items, quantities, or the delivery address on a live order — and what happens to the money when the total changes.

Updated July 4, 2026

Customer called to add a drink or fix their address? Open the order in the Manage tab and edit it — items, quantities, modifiers, pickup-vs-delivery, and the delivery address are all changeable until the order is completed or cancelled.

When the total changes

  • Total goes down (removed an item): the overpayment is handled through the order's refund-overpayment action, which refunds against the original tenders. For a card order that returns money to the card; for a cash or split order it tells you how much cash to hand back at the register.
  • Total goes up (added an item): the difference is tracked on the order as a balance due. After you save, collect it right there with the settle controls — take cash or run a card — or collect it in person at handoff.
Heads up: An order with an outstanding balance due can't be fully refunded until the balance is collected or the order is edited back down — settle the money first, then refund if needed.
Issue a refundWork the orders queue
Frequently asked questions

Questions about editing orders

Practical answers about editing orders in KitchenRush.

What can I change after an order is placed?

Customer called to add a drink or fix their address? Open the order in the Manage tab and edit it — items, quantities, modifiers, pickup-vs-delivery, and the delivery address are all changeable until the order is completed or cancelled.

How do I collect payment when an edit increases the total?

Total goes up (added an item): the difference is tracked on the order as a balance due. After you save, collect it right there with the settle controls — take cash or run a card — or collect it in person at handoff.

What happens if an edit reduces the order total?

Total goes down (removed an item): the overpayment is handled through the order's refund-overpayment action, which refunds against the original tenders. For a card order that returns money to the card; for a cash or split order it tells you how much cash to hand back at the register.

An order with an outstanding balance due can't be fully refunded until the balance is collected or the order is edited back down — settle the money first, then refund if needed.