What customers hear from you, and when

Customers get the essentials automatically, and you can send more when a situation calls for it — all from the order's actions menu.

Automatic

• •Order confirmation — sent when the order is placed, with the items, totals, timing, and your contact details. It goes out under your restaurant's name.
• •Review request — after an order is completed and paid, a review ask follows a couple of hours later (2 hours by default). Customers who've already been asked or have reviewed are skipped.

Manual, from the order actions menu

• •Send follow up — a personal follow-up email; the right tool after a cancellation or a hiccup.
• •Resend all order emails — re-sends the order's notifications when a customer says nothing arrived (check their spam folder too).