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Send email and SMS broadcasts

The Notifications tab sends one-shot campaigns to your opted-in customers — with test sends, quotas, and guardrails built in.

Updated July 4, 2026

The Notifications tab in Marketing is your broadcast desk: compose a message as email, SMS, or both, and send it to your opted-in subscribers.

  1. Sync subscribers first — one click pulls your existing customers into the subscriber list with their email and SMS opt-in status shown per person.
  2. Compose: an internal title, then the SMS body and/or email subject and body depending on the channel.
  3. Send yourself a test — test sends exist so the first render of your email isn't in a customer's inbox.
  4. Fire the broadcast. It goes only to opted-in recipients for each channel.

The guardrails

  • Send caps — your workspace has monthly and daily send limits for email and SMS, shown with current usage in the quota panel. A blast that would blow past a cap is blocked, not queued for later — you'd trim the recipient list (or raise the cap) and send again.
  • Caps and cooldowns — daily send caps, a cooldown between blasts, and a max-recipients-per-blast limit keep one enthusiastic afternoon from torching your sender reputation.
  • Opt-outs honored — unsubscribed customers are excluded per channel automatically.
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Frequently asked questions

Questions about email and SMS broadcasts

Practical answers about email and SMS broadcasts in KitchenRush.

How do I check a broadcast before customers receive it?

Send yourself a test — test sends exist so the first render of your email isn't in a customer's inbox.

Fire the broadcast. It goes only to opted-in recipients for each channel.

What happens if a broadcast exceeds my send limits?

Send caps — your workspace has monthly and daily send limits for email and SMS, shown with current usage in the quota panel. A blast that would blow past a cap is blocked, not queued for later — you'd trim the recipient list (or raise the cap) and send again.

Caps and cooldowns — daily send caps, a cooldown between blasts, and a max-recipients-per-blast limit keep one enthusiastic afternoon from torching your sender reputation.

Are unsubscribed customers included in broadcasts?

Opt-outs honored — unsubscribed customers are excluded per channel automatically.