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The order status board

A pickup-area screen that shows customers exactly where their order is — first names only, never contact details.

Updated July 4, 2026

The order board answers the question every pickup customer asks out loud: "is mine ready?" Orders move across status columns in real time as your kitchen works.

  • What customers see — the order's display number, the customer's first name only, the items, its status column, and an ETA. As an order finishes, it moves through to the ready/handoff column and then clears from the board.
  • What never appears — phone numbers, emails, addresses, prices, or payment details. The board's data feed is stripped to the safe fields before it ever leaves the kitchen.
  • Where it runs — the /order-board page on any screen near your pickup area.
Note: The board mirrors your kitchen pipeline — orders advance columns as staff bump tickets on the KDS, with no extra taps for anyone.
Stations and routingSet up a digital menu board
Frequently asked questions

Questions about order status boards

Practical answers about order status boards in KitchenRush.

What information can guests see on the order board?

What customers see — the order's display number, the customer's first name only, the items, its status column, and an ETA. As an order finishes, it moves through to the ready/handoff column and then clears from the board.

What never appears — phone numbers, emails, addresses, prices, or payment details. The board's data feed is stripped to the safe fields before it ever leaves the kitchen.

Do staff have to update the board separately from the kitchen display?

The board mirrors your kitchen pipeline — orders advance columns as staff bump tickets on the KDS, with no extra taps for anyone.