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Reply to Google reviews from the dashboard

Your Google reviews in the Reviews tab — with an AI-drafted reply you edit and send without leaving the CRM.

Updated July 4, 2026

The Reviews tab pulls your Google reviews into the CRM — reviewer, stars, and text — so replying is part of your routine instead of a tab you never open. It needs your Google Business Profile connected.

  1. Open a review. For a head start, generate the AI draft reply — it's written from the reviewer's name, rating, and comment.
  2. Edit the draft until it sounds like you. Especially on critical reviews: acknowledge specifically, never argue.
  3. Send — the reply posts to Google and shows publicly under the review.
Note: Replying to reviews — good and bad — is one of the highest-leverage reputation habits a restaurant has: future customers read your replies as much as the reviews. Review *requests* are automated separately — see What customers hear from you.
What customers hear from you, and whenPair a TV for the social wall
Frequently asked questions

Questions about Google review replies

Practical answers about Google review replies in KitchenRush.

What must I connect before Google reviews appear in CRM?

The Reviews tab pulls your Google reviews into the CRM — reviewer, stars, and text — so replying is part of your routine instead of a tab you never open. It needs your Google Business Profile connected.

Can I edit an AI-drafted reply before it posts to Google?

Open a review. For a head start, generate the AI draft reply — it's written from the reviewer's name, rating, and comment.

Edit the draft until it sounds like you. Especially on critical reviews: acknowledge specifically, never argue.

Send — the reply posts to Google and shows publicly under the review.